The £5K Operational Diagnostic.

Two weeks. Six to eight interviews. A written map of how your firm actually runs, a ranked list of what is slowing you down, and three specific first-build recommendations with scope and pricing. You keep the map. You decide what to do with it.

The Offer

A senior operator spends two weeks inside your firm. Week one is structured interviews with partners and senior operations people. Week two is the write-up. You receive an operational map of your ten most visible processes, a ranked bottleneck list, and three scoped "first build" recommendations with pricing.

The document is yours. You can implement the recommended build with lessClick at the £25K Build tier, take it to another vendor, or do it in-house. £5,000. Non-refundable. Commits in one working day.

Start the diagnostic · £5,000 Secure Stripe checkout. Non-refundable. I reach out within one working day to schedule kickoff.

01Who it is for

Professional services firms between 5 and 50 employees. Law, accounting, financial advisory, property, consulting. Operationally mature enough to feel the drag. One clear decision-maker signs off.

The person who buys this is usually the managing partner, the COO, or the founder. Someone who can already describe two or three points in the workflow where things get stuck, but cannot yet say which one is actually the most expensive.

02What you receive

A written operational map of the ten most visible processes inside your firm
A ranked bottleneck list, scored on cost, frequency, and fix difficulty
Three specific "first build" recommendations, each with scope, timeline, and price
Notes from every interview, summarised and organised by process
A one-hour handover call to walk through the document with you and the senior team
The document itself, in a format you own and can share internally or with any vendor

03A sample from a recent diagnostic

Real extract from a firm we worked with. Name redacted at their request.

Ranked Bottleneck List Client: Greenway & Co / 32 staff / Q1 2026

Partner is the routing layer for every new enquiry Intake lands in a shared inbox. One partner triages. When she is in court, enquiries sit for hours. Est. 6 lost enquiries per week.

COST 9 · FREQ 10

Status updates chased by client email No single place a client can see where their matter is. Fee-earners field 30+ status emails per week. None of it billable.

COST 8 · FREQ 10

Document collection is email tennis ID, proof of address, signed engagement letter. Each sent separately, chased individually. Onboarding drags from 2 days to 9.

COST 7 · FREQ 9

Conflict check lives in one senior's head No searchable record. New matters paused until she confirms. Single point of failure on every intake.

COST 8 · FREQ 6

Matter handoffs between fee-earners are verbal Context gets lost. Client repeats themselves. Partner re-explains on calls she should not be on.

COST 6 · FREQ 7

Operational Map (excerpt) Intake → Onboarding path

ENQUIRYWeb form or phone → shared inboxOK

TRIAGEPartner reads, assigns by gut feelLEAK

CONFLICTVerbal check with senior paralegalDRAG

QUOTEDrafted from template, sent manuallyDRAG

ENGAGEEngagement letter emailed, signed, scanned backLEAK

ID & KYCChased by email, collected piecemealLEAK

OPENMatter opened in PMS, fee-earner assignedOK

KICKOFFVerbal handoff on Teams callDRAG

First Build Recommendation 1 of 3

Name

Intake triage and first-touch routing

Fixes

Bottlenecks 01 and 02. Removes the partner from first-touch. Every enquiry gets a same-hour response with next step.

Scope

Structured web intake form, routing rules by matter type and urgency, automated acknowledgement with booking link, internal alert to the right fee-earner, SLA timer visible to the senior team.

Integrates

Your existing PMS, calendar, email. No new client-facing tool to learn.

Timeline

4 weeks. Shipped, wired, running. Plus 30 days of post-launch stabilisation.

Price

£25,000 fixed fee. 50% upfront, 50% on delivery.

Owner

Same operator who ran the diagnostic. No handoff.

04How the two weeks run

Week 1

Interviews and process walkthroughs

Six to eight structured conversations with partners and senior operations people. 45 minutes each. Booked into one week so momentum does not break. Plus access to the ten processes we are reviewing, in whatever format they already exist.

Week 2

Map, rank, write

No more of your time required. The document gets built. Operational map, ranked bottleneck list, three first-build recommendations with scope and pricing.

End of week 2

Handover

One-hour call with you and whoever else you want in the room. Walk through the map. Pressure-test the ranking. Talk through the three recommended builds. You leave with the document and a clear view of what to fix first.

05Why £5,000

This is priced to be easy to say yes to. It is the cheapest way to get a senior operator's read on your firm without committing to a build.

Most firms do not have an AI problem. They have a process problem with AI layered on top. Before you spend £25K, £50K or six figures on a build, it is worth knowing which bottleneck is actually the most expensive. That is what this fortnight produces.

If you decide to implement the recommended build with lessClick, you move straight to the £25K Build tier. If you decide to implement it somewhere else, the document still works. Either way, the diagnosis is paid-for and yours to keep.

06Who this is not for

Walk away if

You want a deck with 47 slides and a quadrant with your firm's name in the corner
You need six approvals to sign off £5K
You are looking for "AI for the sake of AI" or a chatbot pilot
Your firm is under 5 people. The workflow is not complex enough yet.
Your firm is over 200 people. You need a consulting firm, not one operator.
You have already signed with a Big 4 or a generalist AI transformation consultancy for this

07The principle

AI is not the differentiator anymore. Architecture is.

The person designing the system should be the person building it. One operator, closed loop. Strategy adjusts to what is actually possible. Build adjusts to what actually matters. No handoffs from the strategist to "an implementation partner."

Start the diagnostic.

Two weeks. £5,000. Non-refundable. Commits in one working day from payment.

If you are not sure whether this is the right move, email me directly. One reply, no sequence.

Start the diagnostic · £5,000