Long-form writing on how small professional services firms actually run, where the handoffs fail, and what AI is and is not useful for. Written for managing partners, not for other consultants.
Most small firms do not have an AI problem. They have a process problem with AI bolted on top. An honest guide for managing partners evaluating AI help, written from the point of view of someone who has sat inside enough of these firms to know where the money actually bleeds out.
Read the article →A lead fills out your contact form at 7:40 PM and signs with a competitor by 8 AM. Most firms call this a conversion problem. It is a process problem that looks like one. Where the real bottleneck lives, how to diagnose it, and what to fix first.
Read the article →Every few years a new role quietly appears inside businesses that used to hire consultants. This is about what an operational architect actually does inside a small firm, how to tell the real ones from consultants in disguise, and when the quiet cost of not having one has become loud.
Read the article →Ten specific places where hours, revenue, and clients quietly bleed out of small law firms, accounting firms, agencies, and MSPs. Each with the symptoms, the real cost, and the structural fix. Not tools. Not dashboards. Architecture.
Read the article →AI consulting is crowded. Everyone sells it. Almost nobody ships anything. Process architecture is a different job with different outcomes, different pricing, and different proof. A category-defining comparison for managing partners trying to spend money well.
Read the article →Cold outbound is dead for consultancies who lead with pitch. It works again when you build the fix before you send the email. The prototype-first outbound methodology, tested across 30 firms in two weeks, with the numbers that came back.
Read the article →Accounting firms drowning in low-margin admin keep buying AI tools and not shipping. The problem is not the tool. The problem is that nobody designed the workflow before they bought the tool. The five accounting workflows where AI actually ships, and the pattern of why the others stall.
Read the article →Every law firm SaaS vendor is pitching AI-powered something. The firms actually getting value out of it are the ones who designed the workflow first and chose the tool second. Three places AI is ready for law firms. Three places it is not.
Read the article →MSPs are selling the infrastructure AI runs on. But their own operations are usually un-architected. The opportunity is not reselling Copilot. It is designing the delivery layer so the firm can scale without hiring more bodies. The MSP AI opportunity ladder, five rungs up.
Read the article →Most AI pilots die because strategy and execution were separated. The client got a deck. The vendor got paid. Nothing shipped. The four stages where AI pilots actually break, and what it takes to get one over the line.
Read the article →Intake pain is universal across law, accounting, recruitment, and agencies. The firms that diagnose it before buying a CRM are the ones that win. A 5-minute intake audit any managing partner can run this afternoon.
Read the article →The moment you are about to sign a £30–50K hire is the moment to pause. Seventy to eighty-five percent of most admin, coordinator, and SDR roles is now pattern work. The three-question hiring filter to run before you post the job.
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